1. Platform Role
Completa LLC operates the platform as marketplace operator, limited payment-collection agent for contractor service payments, recordkeeper, support provider, and project documentation provider. Completa LLC does not perform construction or home-service work and does not become a contractor, general contractor, construction manager, employer, insurer, escrow agent, trustee, court, or legal arbitrator.
2. Platform Services
Completa provides account, onboarding, project intake, estimate support, contractor matching, project record, electronic signing, messaging, document, notification, support, fraud/safety, and marketplace administration tools.
Completa does not guarantee service availability, customer selection, lead volume, contractor acceptance, contractor availability, final project price, workmanship, permit approval, insurance coverage, or warranty outcome except as expressly stated in a signed agreement.
3. Payment Administration
Payment, payout, reserve, refund, chargeback, processing-fee, and tax details are governed by the applicable SOW, checkout disclosure, milestone payment terms, contractor payout terms, fee schedule, refund policy, payment processor rules, and applicable law. Exact customer-facing and contractor-facing amounts must be shown before the user authorizes the transaction or accepts the project or payout arrangement.
Platform payment administration is not escrow or trust custody. Completa does not guarantee that all post-payout recovery will be successful.
4. Platform Decisions
Completa may make platform decisions affecting account status, contractor eligibility, project replacement, payment holds, refunds, credits, reserves, payout holds, and access to platform features where authorized by the applicable terms or law. A platform decision is not a court judgment and does not waive rights that cannot be waived.
5. Verification Limits
Completa Verified and related component badges are eligibility signals only. Verification is dated, evidence-based, category-specific, revocable, and not a guarantee of future compliance, safety, workmanship, insurance coverage for a claim, compliance with project-specific licensing requirements at the time of a specific project, or every worker's background.
6. Data and Records
Subject to the Privacy Policy and Privacy Rights and Data Governance Supplement, Completa may retain project records, legal acceptance records, SOWs, change orders, payment records, dispute/warranty evidence, uploaded media, receipts, messages, logs, support records, and verification records as reasonably necessary for operations, security, fraud prevention, disputes, warranty, tax/accounting, legal compliance, and platform improvement.