1. Who We Are and Scope
Completa LLC d/b/a Completa operates the Completa marketplace and acts as the data controller for customer, contractor, project, payment, verification, support, dispute, warranty, and platform data used for marketplace operations.
This Privacy Policy covers the Completa websites, mobile applications, and related services. Completa currently operates in the United States with Texas-based tax and privacy treatment.
This Privacy Policy must be read together with the Privacy Rights and Data Governance Supplement, which sets out the operative data-subject-rights mechanics, request channels, sensitive-data treatment, breach-notice procedures, retention and deletion controls, minor-user handling, and Texas-specific privacy rights. If this Privacy Policy and the Privacy Rights and Data Governance Supplement conflict on personal-data rights, sensitive-data handling, breach notice, or minor-user protections, the more specific privacy supplement controls.
2. Information We Collect
Completa collects account information, project information, property photos, project documents, contractor business data, license and insurance documents, workers' compensation or non-subscriber attestations, payment details, messages, support records, dispute and warranty evidence, receipts, invoices, material records, device and log data, and legal acceptance records.
Public waitlist signups and support form submissions collect the information a visitor chooses to provide, such as name, email, role or audience, optional company, optional postal code, topic, and message content, plus operational details including hashed IP and content fingerprints used for abuse prevention, deduplication, routing, and human support review. The support form is not an emergency channel.
3. Sources of Information
Most information comes directly from you: your account details, project requests, photos, documents, messages, support requests, and payments.
Completa also receives information from service providers that support the platform, including property and address enrichment from RentCast and Repliers where configured (property characteristics, valuation, rental, or comparable-property context, and parcel or listing signals), payment and payout information from Stripe, contractor screening status from Checkr, electronic signing records from DocuSeal, and device, log, and usage data generated when you use the platform.
4. How We Use Information
Completa uses information to operate the marketplace: create Completa Estimates, match contractors, administer projects, SOWs, and change orders, process payments and payouts, verify contractors, provide support, administer disputes and warranties, prevent fraud and abuse, secure the platform, meet legal obligations, and improve Completa services.
Completa may use original project data and stored AI/OCR readings to operate, analyze, secure, and improve the platform, including Completa Estimates, project estimation and pricing, project classification, contractor matching, quality controls, dispute and warranty workflows, fraud and safety review, customer support, and contractor performance analytics. This platform improvement use is not permission for external provider model training. Identifiable AI/model training beyond the disclosed estimation and platform-improvement purpose requires legal review and, where required, opt-in or reacceptance.
5. When We Share Information
Completa shares data with service providers needed to operate the platform, including providers for authentication, databases, cloud hosting, storage, payments and payouts, fraud controls, contractor screening, electronic signing, transactional email, push notifications, crash/error diagnostics, analytics, AI/OCR processing, property and address enrichment, support tools, security, and professional advisers.
Completa uses processor contracts and access controls appropriate to the processing. Completa does not sell customer or contractor personal data and does not share customer or contractor personal data for targeted advertising or cross-context behavioral advertising. Public marketing use of project photos, before/after galleries, testimonials, or case studies requires separate permission unless otherwise legally permitted and disclosed. If Completa adds or materially changes a service provider in a way that changes user-facing privacy risk, Completa will update the applicable disclosures before that use where required.
6. AI, OCR, Photos, and Project Data
Completa uses approved commercial AI/OCR/image-processing providers for limited platform purposes. Completa sends only the original input and limited project context needed for the specific processing request.
Approved AI/OCR providers return readings and analysis to Completa. Completa stores and uses those returned readings for the disclosed platform purposes. Completa does not permit external AI/OCR/model providers to train general models on customer or contractor content.
Completa does not ask AI/OCR providers to perform biometric identification, face recognition, voiceprint recognition, identity recognition, voiceprint analysis, or hand-geometry or face-geometry extraction from project media. Project-photo AI/OCR is limited to project understanding, scope, materials, dimensions, classification, quality, dispute, warranty, and support purposes, not for biometric capture or identification. If Completa later captures or uses biometric identifiers for a commercial purpose, it will provide legally required notice and consent before that use. See the AI/OCR/Data Use Disclosure for additional details.
7. Payments, Verification, Disputes, and Legal Records
Payments are processed by Stripe. Completa stores payment details, receipts, payout records, refund and dispute records, and tax records; Completa does not store full card numbers.
Contractor verification records include license and insurance documents, background-check status from Checkr, and related attestations. Completa records electronic acceptance of legal documents, SOW signatures, payment authorizations, change orders, dispute decisions, and warranty claims with the document version, record integrity evidence, timestamp, and related audit details. These records protect both customers and contractors and support refunds, disputes, warranties, tax reporting, and legal compliance.
8. Cookies and Analytics
Completa may use cookies, analytics, logs, forms, and similar technologies on its website and applications to operate services, secure accounts, remember preferences, measure usage, and improve the platform, as limited by this Privacy Policy and applicable law. Completa does not use these tools to sell personal data or share personal data for targeted advertising. See the Cookie and Tracking Policy for details about the specific technologies in use.
9. Retention
Completa retains identifiable project data only as long as reasonably necessary for platform operation, project administration, payment and tax records, warranty, disputes, fraud prevention, security, legal compliance, customer support, and product improvement. Transactional project, payment, tax, receipt, payout, dispute, warranty, and ledger records are retained for at least seven years unless a longer period is required by tax, accounting, payment-network, legal-hold, audit, dispute, unresolved claim, or other applicable compliance requirements. When identifiable data is no longer needed, Completa may delete, archive, aggregate, deidentify, or pseudonymize it.
10. Your Privacy Rights
Depending on where you live, you may have rights to know whether personal data is processed, access your data in a readable format, correct inaccuracies, delete personal data, opt out of certain targeted advertising, sale, or profiling uses, and avoid discrimination for exercising rights. Texas residents have rights under the Texas Data Privacy and Security Act.
You can exercise privacy rights through the in-app privacy request flow or by emailing legal@completa.io. Completa may verify identity and authority before fulfilling a request, will respond within the timeframe required by applicable law, and provides an appeal process where required. Privacy deletion requests do not require immediate deletion of records Completa must retain for tax, accounting, payment, dispute, warranty, fraud prevention, legal compliance, audit, chargeback, contractor-payout, or unresolved-claim obligations. The Privacy Rights and Data Governance Supplement controls the detailed request, verification, response, and appeal mechanics.
11. Children and Minors
Completa's services are intended for adults. Texas residents may have additional protections for minors under the Texas Securing Children Online through Parental Empowerment Act and Tex. Bus. & Com. Code Chapter 509, where applicable. The Privacy Rights and Data Governance Supplement controls minor-user handling and Texas-specific protections.
12. Changes and Contact
Material changes to privacy or AI/data-use practices require reacceptance before future transactional use, including any future external provider training, sending returned AI/OCR readings back to an AI provider, broader AI provider processing, biometric recognition, targeted advertising, sale, or sharing, materially broader retention, or materially different uses. Users who have not reaccepted retain record access, downloads, support, privacy requests, refunds, disputes, and warranty access, but may be blocked from new transactional use until reacceptance. If Completa enables material international data transfers or broader state privacy-law coverage, Completa will update the applicable privacy disclosures and user-rights workflows before that expansion where required.
Questions, privacy requests, and appeals: legal@completa.io, or Completa LLC, Attn: Privacy, 5900 Balcones Drive, STE 100, Austin, TX 78731.