1. Platform Conduct
Users must use Completa lawfully, honestly, and only for legitimate marketplace purposes. Users may not harass, threaten, discriminate, upload unlawful or infringing content, impersonate others, misrepresent credentials or project facts, manipulate reviews, interfere with platform security, scrape data, spam users, or misuse photos, receipts, messages, project data, or support channels.
Users may not upload child sexual abuse material, content promoting terrorism or violence, unlawful weapons or trafficking content, sanctions- or export-control-restricted material, or other content that Completa is legally required or permitted to remove or report.
2. On-Platform Project Integrity
Users may not move active Completa projects, payments, change orders, disputes, callbacks, warranty work, or related project scope off-platform. Contractors may not share accounts, hide crews, or use another business under their account. Detailed contractor operating and no-subcontracting rules are accepted during contractor onboarding and project acceptance.
3. Uploads and Data
Users may upload only photos, receipts, invoices, documents, and messages they are authorized to provide. Users must not upload payment card numbers, bank details, government IDs, unrelated private data, unrelated people, faces of third parties not authorized to be photographed, or images of minors except where the content is required for a specific verification, payment, support, safety, warranty, dispute, or project-documentation flow.
Project images, receipts, invoices, materials records, and related project documents may be processed by approved AI/OCR tools as disclosed in the Privacy Policy and AI/OCR/Data Use Disclosure.
4. Reports and Enforcement
Report Acceptable Use Policy violations through in-app support or to support@completa.io. Copyright takedown notices, counter-notifications, trademark complaints, and repeat-infringer procedures are described in Completa's public copyright policy at https://www.completa.io/privacy.
Completa may remove content, restrict features, warn users, suspend or terminate accounts, preserve evidence, cooperate with lawful requests, or use other remedies available under applicable terms and law for violations of this policy.